Frequently Asked Questions

Find answers to common questions about the JH Auto Partners Program. If your question isn’t answered here, contact us via the WhatsApp chat button on this page or email [email protected].

Program Overview

What is the JH Auto Partners Program?

The JH Auto Partners Program enables individuals and businesses worldwide to sell China-sourced used vehicles to their own customers without purchasing inventory upfront. Partners access JH Auto’s vehicle inventory system, generate customer-specific quote links, and earn commissions on completed transactions. JH Auto handles vehicle sourcing, export licensing, customer contracts, payment collection, and international shipping.

Is this an employment opportunity or a business partnership?

This is a commission-based business partnership, not employment. You are not a JH Auto employee. You operate as an independent sales partner responsible for your own customer development, marketing activities, and tax obligations. You earn only when transactions are completed.

Is there a joining fee or franchise cost?

No. The JH Auto Partners Program is free to apply and free to join. There are no membership fees, franchise fees, joining fees, or upfront investment requirements. If anyone asks you to pay money to become a JH Auto partner, do not pay and report it immediately to [email protected].

Application and Approval

How do I apply?

Complete the online application form at /apply. You’ll provide basic information, social media profile links, and a description of your promotional capabilities or automotive sales experience.

What are the minimum requirements to apply?

• Access to YouTube, Facebook, or TikTok for promotional content
• Ability to publish at least 1 promotional post using JH Auto-approved materials
• Achieve at least 20 likes within a 7-day review window
• Pass identity verification through a secure channel
• Read, understand, and sign the partnership agreement
• Communicate in English for operational matters

Does meeting the minimum requirements guarantee approval?

No. Meeting the minimum makes you eligible for review, but approval is based on a holistic evaluation including promotional capability, audience authenticity, engagement quality, market potential, and program fit.

How long does the approval process take?

Typical timeline:

• Application submission: 5-10 minutes
• Promotional content publication: Up to 7 days
• Social media review: Up to 7 days
• Identity verification: 3-5 business days
• Agreement signing: At your pace
• System account setup: 1-2 business days

Total: Approximately 3-4 weeks if you complete each stage promptly.

What happens if my application is not approved?

You receive notification that your application was not approved. General feedback may be provided. You may reapply after 90 days if you’ve strengthened your social media presence and addressed weaknesses that led to the initial rejection.

Can I apply from any country?

Yes. We accept applications globally. However, your success depends on your ability to promote vehicles and develop customers in markets where China-sourced used vehicles can be legally imported.

Social Media and Promotional Requirements

Why do I need to publish promotional content to apply?

The social media review demonstrates that you have genuine promotional capability and can reach potential vehicle buyers. This protects both you and JH Auto by ensuring partners have realistic potential to generate sales.

Can I publish content in a language other than English?

Yes. Publish promotional content in any language appropriate for your audience. However, you must use the core messaging, visuals, and brand elements from JH Auto’s approved materials.

What if I don’t have 20 likes after 7 days?

If your post doesn’t achieve the minimum engagement, your application will not be approved at this stage. This suggests your promotional reach may be insufficient to generate customer interest. You can reapply after building a larger, more engaged audience.

Can I use paid advertising to boost engagement?

Yes, as long as the engagement is authentic (real people, not bots). However, relying solely on paid ads without organic reach may indicate weak long-term promotional sustainability.

What if I don’t use YouTube, Facebook, or TikTok?

Currently, these three platforms are the accepted channels for the social media review. If you operate exclusively on other platforms (Instagram, LinkedIn, Twitter/X, etc.), contact us to discuss potential alternatives before applying.

Partnership Terms and Legal

What company will I sign the partnership agreement with?

Currently, partnership agreements are signed with HC HOTEL SUPPLIES CO., LIMITED (Hong Kong). This entity handles partner contracts, customer sales agreements, and commission payments.

Note: The Hong Kong entity may change based on regulatory requirements. Your agreement will always specify the correct contracting party.

Is the partnership agreement negotiable?

Generally, no. The partnership agreement contains standard terms that apply to all partners. However, if you have specific concerns or requirements, you may contact JH Auto to discuss them before signing. Legal modifications are rarely made for individual partners.

Can I have a lawyer review the agreement before signing?

Yes. You are encouraged to seek independent legal advice if you have concerns about the partnership terms. Take the time you need to review the agreement carefully.

What happens if I violate the partnership terms?

Violations may result in:

• Warning and corrective action requirement
• Temporary suspension of system access
• Partnership termination
• Forfeiture of unpaid earnings
• Legal action (in cases of fraud or serious misconduct)

Specific consequences depend on the nature and severity of the violation.

Can I terminate the partnership?

Yes. Termination procedures are defined in the partnership agreement. Generally, you may terminate with advance notice. Any unpaid earnings for completed transactions will be settled according to the agreement terms.

Can JH Auto terminate the partnership?

Yes. JH Auto may terminate partnerships for cause (violations, fraud, misconduct) or, in some cases, without cause according to the terms in your agreement. Termination rights and procedures are specified in the partnership agreement.

Pricing and Earnings

How much can I earn per vehicle?

Your earnings depend on:

• The vehicle’s FOB Nansha base price
• The markup percentage you set (0-60%)
• The 8% withholding tax deduction

Example: If you set a 50% markup on a USD 10,000 vehicle, your gross margin is USD 5,000. After 8% withholding (USD 400), your net earnings are USD 4,600.

See detailed earnings scenarios on the How Partners Earn page.

What does the 60% markup limit mean?

The sales system allows you to add up to 60% to the FOB Nansha base price when generating a customer quote. This is a maximum pricing allowance, not a guaranteed profit margin. You control the actual markup for each customer.

Important: The 60% limit is not a recommendation. Competitive pricing improves conversion rates. Many successful partners use markups of 25-40%.

Is the 60% my profit margin?

No. The 60% is the maximum gross margin before the 8% withholding tax is deducted. Your net earnings are approximately 92% of the gross margin (after 8% withholding).

Example:

• Base Price: USD 10,000
• Your Markup: 60% (USD 6,000)
• Customer Price: USD 16,000
• Gross Margin: USD 6,000
• Withholding (8%): USD 480
• Your Net Earnings: USD 5,520

When are earnings paid?

Earnings are settled after the vehicle is exported or shipped, according to the settlement timeline specified in your partnership agreement. Typical timeline: 2-4 weeks after shipment departure.

Why aren’t earnings paid immediately when the customer pays?

Settlement timing protects both JH Auto and partners from:

• Transaction cancellations before export
• Vehicle unavailability discovered during final inspection
• Customer payment disputes or reversals
• Export licensing delays

Once the vehicle is successfully exported, the transaction is considered complete and earnings are settled.

What is the 8% withholding?

Partner commission payments from HC HOTEL SUPPLIES CO., LIMITED are subject to 8% withholding applied to the gross margin. This withholding reflects the company’s applicable tax treatment for cross-border commission payments under Hong Kong and PRC regulations.

Does the 8% withholding satisfy my tax obligations?

Not necessarily. The 8% withholding is applied by JH Auto, but you remain responsible for determining and fulfilling any tax obligations in your own country of residence. Depending on local laws, you may need to declare this income and pay additional taxes. Consult a qualified tax professional in your jurisdiction.

How are earnings paid?

Earnings are transferred via international bank transfer from HC HOTEL SUPPLIES CO., LIMITED (Hong Kong) to your designated bank account. You must provide complete banking details including SWIFT/BIC code, account number, and bank address.

Are bank transfer fees deducted from my earnings?

Bank fees may be deducted or split according to your partnership agreement terms. Typical international transfer fees range from USD 10-40 per transaction.

What currency are earnings paid in?

Typically USD. If your bank account is in a different currency, your bank will convert at their exchange rate and may charge a conversion fee.

Operations and System Access

What vehicles are available in the inventory?

The inventory includes:

• Chinese brands (BYD, Geely, Changan, Haval, Jetour, GAC, Chery, etc.)
• Joint venture and international brands produced in China (Toyota, Honda, Nissan, Volkswagen, etc.)
• Multiple vehicle types (sedans, SUVs, MPVs, pickup trucks)
• Price range: Approximately USD 5,000 - USD 40,000+ (FOB Nansha)
• Daily updates with new arrivals and sold vehicles removed

Do I choose which vehicles to promote?

Yes. You browse the inventory, select vehicles that match your customers’ needs and budget, and generate quote links for specific vehicles. You control which vehicles you promote to which customers.

Can I see the vehicle in person before selling it?

Partners outside China typically cannot inspect vehicles in person before sales. However, the system provides:

• High-resolution photographs (13+ images per vehicle)
• Detailed specifications and condition descriptions
• Mileage, year, features, and known issues
• Accurate representation of vehicle condition

Partners who wish to visit the Guangzhou facility may contact us to arrange an appointment.

What if a customer wants a vehicle that’s not in the inventory?

You can request that JH Auto source a specific vehicle. However, there is no guarantee that the requested vehicle can be found, and sourcing timelines vary. Most partners focus on promoting available inventory to reduce delays.

What languages does the quote link support?

Generated quote links can display vehicle information in:

• English
• Français (French)
• Português (Portuguese)
• العربية (Arabic)

Customers can switch languages on the quote page. Additional languages may be added in the future.

How does the link tracking feature work?

Each quote link you generate is unique and tracked. You can see:

• How many times the link was opened
• When it was last opened
• Whether the same customer opened it multiple times (indicates stronger interest)

This helps you prioritize follow-up with warm leads.

Customer Transactions

Who signs the contract with the customer?

HC HOTEL SUPPLIES CO., LIMITED (Hong Kong) signs the formal sales contract with your customer. The contract specifies vehicle details, pricing, payment terms, delivery conditions, and legal provisions.

What is my role in the customer transaction?

Your responsibilities:

• Generate the quote link and share it with your customer
• Answer customer questions about vehicle specifications, condition, and process
• Notify JH Auto when your customer is ready to proceed
• Maintain communication with your customer throughout the transaction
• Relay updates from JH Auto to your customer

JH Auto’s responsibilities:

• Prepare and send the formal contract to your customer
• Collect customer payment via bank transfer
• Reserve the vehicle and conduct final inspection
• Obtain export licensing and clear customs
• Coordinate shipping to destination port
• Provide shipping documents to your customer

Who collects payment from the customer?

HC HOTEL SUPPLIES CO., LIMITED collects payment via international bank transfer (T/T). Payment instructions are provided in the formal sales contract. You do not handle customer payments.

Can customers pay via credit card, PayPal, or other methods?

Currently, international bank transfer (T/T) is the primary payment method. Alternative payment methods may be considered on a case-by-case basis but are not standard.

What happens if the customer doesn’t pay after receiving the contract?

If the customer decides not to proceed, the transaction is cancelled. The vehicle returns to available inventory. You have no financial loss because you never purchased the vehicle.

What if the vehicle becomes unavailable after the customer commits?

JH Auto will:

• Notify you immediately
• Propose similar alternative vehicles for your customer’s review
• Allow the customer to select an alternative or cancel without penalty
• Update the contract if the customer accepts an alternative vehicle

If the customer cancels due to unavailability, you do not earn a commission on that transaction. This risk is inherent in the model because vehicles are not reserved until payment is confirmed.

Do I need to worry about shipping or customs in the destination country?

Shipping to Destination Port: JH Auto coordinates ocean freight from Guangzhou to the destination port. This is included in CIF pricing or charged separately in FOB transactions.

Destination Customs, Duties, and Compliance: The customer is responsible for customs clearance, import duties, taxes, and compliance with local regulations in their country. Partners should help customers understand these requirements and costs before purchase.

What if the vehicle is damaged during shipping?

Ocean freight insurance is typically included in CIF shipments or available for FOB shipments. Insurance claims, if needed, are handled according to the terms in the customer contract and the shipping company’s policies.

Customer Service and Support

What if a customer asks technical questions I can’t answer?

Contact JH Auto via WhatsApp or email. We can provide technical clarifications, additional photos, or specific vehicle details that may not be fully captured in the system listing.

How do I handle customer complaints or disputes?

• First, understand the customer’s concern clearly
• Review the contract terms and vehicle description to determine if the issue is valid
• Contact JH Auto immediately to discuss the situation
• Follow the dispute resolution process outlined in the partnership agreement and customer contract

Do not make promises or commitments to customers without JH Auto’s approval. Refer unresolved issues to JH Auto for formal handling.

Can I offer my own warranty or after-sales service?

You may offer your own services or guarantees, but these are separate from JH Auto’s obligations and must be clearly communicated as your personal offering, not a JH Auto commitment.

What if the customer is unhappy with the vehicle after it arrives?

Vehicles are sold “as-is” based on the condition description in the contract. Post-arrival disputes are handled according to the contract terms. This is why accurate representation and clear customer expectations before purchase are critical.

How can I minimize customer dissatisfaction?

• Accurately communicate vehicle condition, including any known issues
• Share all available photos and specifications
• Help customers understand that used vehicles may require maintenance or minor repairs
• Set realistic expectations for age-appropriate wear and cosmetic imperfections
• Ensure customers review the formal contract carefully before paying
• Maintain clear communication and responsiveness throughout the process

Marketing and Promotion

What promotional materials does JH Auto provide?

Approved partners receive access to:

• Vehicle photographs and specifications from the inventory system
• Brand messaging templates
• Key value propositions and program descriptions
• Customer communication templates
• Social media post examples

Can I create my own promotional content?

Yes, but you must:

• Represent JH Auto, the program, and vehicles accurately
• Avoid making false, misleading, or exaggerated claims
• Use approved brand messaging and visual elements where applicable
• Comply with your partnership agreement’s marketing guidelines

Can I advertise on Google, Facebook, or other platforms?

Yes, as long as your advertising complies with:

• Platform advertising policies
• Your partnership agreement terms
• Applicable laws and regulations
• Truthful and non-misleading standards

Can I create a website to promote JH Auto vehicles?

Yes. Many partners create their own websites or landing pages to drive traffic and collect customer inquiries. Ensure your website clearly identifies you as an independent partner, not a JH Auto employee or official representative.

What claims am I not allowed to make?

You must not:

• Guarantee specific earnings or profits to customers
• Claim to be a JH Auto employee or official office without authorization
• Fabricate vehicle condition, features, or specifications
• Misrepresent delivery timelines, import eligibility, or regulatory compliance
• Promise services, warranties, or support that JH Auto does not provide
• Use another person’s identity or credentials

Country-Specific and Regulatory Questions

Can customers import these vehicles to any country?

No. Each country has its own import regulations, age restrictions, emission standards, and compliance requirements. Some countries restrict or prohibit used vehicle imports entirely.

Partners and customers are responsible for researching and complying with destination country regulations. JH Auto provides export from China but does not guarantee import eligibility in the destination country.

How do I know if imports are allowed in my target country?

Research your country’s:

• Ministry of Transport or Customs Authority regulations
• Vehicle age restrictions (e.g., “no vehicles older than 5 years”)
• Emission or safety standards (e.g., Euro 4, Euro 5 compliance)
• Right-hand drive (RHD) vs. left-hand drive (LHD) requirements
• Import duties, taxes, and fees

Consult a local customs broker or import specialist for accurate, up-to-date information.

What if import regulations change after I become a partner?

Regulatory changes are outside JH Auto’s control. If your target market introduces restrictions that make vehicle imports unviable, you may need to pivot to a different market or terminate the partnership.

Does JH Auto provide import licenses or assist with destination country customs?

No. JH Auto provides Chinese export licensing and documentation. Destination country import licensing, customs clearance, and compliance are the customer’s responsibility. Customers typically hire a local customs broker or freight forwarder to handle these tasks.

Competition and Market Concerns

Will other partners compete with me in my market?

Possibly. JH Auto does not grant exclusive territories. Multiple partners may target the same geographic market or customer segments. Your competitive advantage comes from your promotional reach, customer relationships, service quality, and pricing strategy.

How many partners does JH Auto have?

We do not publicly disclose partner counts. The program is designed to scale globally without creating partner oversaturation in individual markets.

What if I find a cheaper source for the same vehicle?

You are free to source vehicles from other suppliers. However, your JH Auto partnership covers only vehicles from the JH Auto inventory system. You may operate multiple sourcing channels simultaneously, but each must be managed according to that supplier’s terms.

Technology and System Questions

What technical equipment do I need?

• Computer or smartphone with internet access
• WhatsApp account (for communication with JH Auto and customers)
• Email account
• Social media accounts (for promotion)
• Bank account for receiving commission payments

Is there a mobile app?

Currently, the sales system is web-based and accessible via browser on desktop or mobile devices. A dedicated mobile app may be developed in the future.

What if I forget my login credentials?

Use the password reset function on the login page, or contact JH Auto support for assistance.

Can I access the system from multiple devices?

Yes. You can log in from any device with internet access.

What if the system is down or I encounter technical issues?

Contact JH Auto support via WhatsApp or email. We will assist with troubleshooting or provide updates on system maintenance.

Miscellaneous

How long does it take to make my first sale?

This varies widely. Factors include:

• Your promotional reach and audience size
• Your market’s demand for China-sourced vehicles
• Your pricing strategy and customer service quality
• Time invested in customer development and follow-up

Some partners make their first sale within the first month. Others take 2-3 months or longer. Commission-based businesses require patience and consistent effort.

Can I do this part-time?

Yes. Many partners operate part-time while maintaining other employment or business activities. However, responsiveness matters. Delayed responses to customer inquiries reduce conversion rates.

Can I hire staff or build a team?

Yes. You may build your own sales team, employ staff, or delegate tasks as you see fit. However, you remain responsible for all actions taken under your partnership account. Ensure your team members understand and comply with the partnership terms.

Can I promote other products or services alongside JH Auto vehicles?

Yes, as long as it does not conflict with your JH Auto partnership obligations or create customer confusion. Clearly distinguish which offerings come from JH Auto and which are your own or from other suppliers.

What if I have a question that isn’t answered here?

Contact JH Auto directly:

• WhatsApp: use the green chat button at the bottom right of this page
• Email: [email protected]

We’re here to help.

Ready to Apply?

If you’ve read through these FAQs and believe the JH Auto Partners Program is a good fit for your goals and capabilities, we invite you to apply.

Additional Resources

• How It Works — Complete process from application to earnings
• How Partners Earn — Pricing model and earnings calculation
• Partner Requirements — Eligibility and application standards
• Partner Opportunities — Who can succeed with JH Auto
• About JH Auto — Company structure and operational capabilities