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Privacy Policy

How JH Auto collects, uses, and protects your personal information.

Privacy Policy

Effective Date: 2026-10-27
Last Updated: 2026-10-27

This Privacy Policy describes how HC HOTEL SUPPLIES CO., LIMITED and its affiliated entities (collectively, “JH Auto,” “we,” “us,” or “our”) collect, use, disclose, and protect personal information in connection with the JH Auto Partners Program and related services.

Important Information

Who We Are

This Privacy Policy applies to personal information collected by:

  • HC HOTEL SUPPLIES CO., LIMITED (Hong Kong) — Partnership agreements and commission payments
  • Guangzhou JH Auto Co., Ltd. (PRC) — Vehicle export operations

When we refer to “JH Auto” or “the Company” in this policy, we mean these entities collectively.

Scope of This Policy

This Privacy Policy applies to:

  • Individuals who apply to the JH Auto Partners Program
  • Approved partners who participate in the program
  • Customers who purchase vehicles through partner-generated quote links
  • Visitors to the jhautopartners.com website

This policy does not apply to:

  • Third-party websites, platforms, or services linked from our website
  • Information practices of partners who independently collect information from their customers (partners are responsible for their own privacy practices)
  • Employment or contractor relationships outside the Partners Program

By submitting an application, signing a partnership agreement, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with this policy, do not submit applications, use our services, or provide personal information to us.

1. Information We Collect

1.1 Information You Provide to Us

Application Information

When you apply to the Partners Program, we collect:

  • Full name
  • Country of residence
  • Email address
  • WhatsApp number
  • Partner type category
  • Social media profile URLs
  • Description of promotional capability and experience
  • Target market information
  • Referral source
  • Any additional information you voluntarily provide in the application form

Identity Verification Information

If your application is approved, we collect:

  • Government-issued identification documents (passport or national ID)
  • Proof of residence or business operation (if applicable)
  • Photographs or scans of identity documents
  • Verification of identity through secure channels

Partnership and Banking Information

For approved partners, we collect:

  • Full legal name or business entity name
  • Bank account details (account number, SWIFT/BIC code, bank name and address)
  • Tax identification numbers or equivalent (if required by applicable regulations)
  • Business registration documents (if operating as a business entity)
  • Signed partnership agreement

Transaction and Customer Information

When partners generate quote links and process transactions, we collect:

  • Customer names and contact information (as provided by partners or customers)
  • Vehicle selection and pricing information
  • Quote link generation timestamps and parameters
  • Customer quote link access data (opens, timestamps, referrers)
  • Transaction details (vehicle, pricing, payment information, shipping details)
  • Communications between partners, customers, and JH Auto

Communications

We collect information when you communicate with us via:

  • Email correspondence
  • WhatsApp messages
  • System support requests
  • Feedback, complaints, or inquiries

1.2 Information Automatically Collected

Website Usage Information

When you visit jhautopartners.com, we may collect:

  • IP address
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of access

Note: We currently do not use cookies or third-party analytics on jhautopartners.com, but we reserve the right to implement such technologies in the future. This policy will be updated if we do so.

System Activity Information

For partners using the sales system, we collect:

  • Login timestamps and IP addresses
  • System feature usage and navigation paths
  • Quote link generation activity
  • Search queries and filters applied
  • System performance and error logs

1.3 Information from Third-Party Sources

Social Media Information

During the application review process, we may review publicly available information from your social media profiles, including:

  • Follower counts and audience demographics
  • Post content, engagement metrics (likes, comments, shares)
  • Account authenticity indicators
  • Historical posting activity

We collect only publicly available information visible to any internet user. We do not request access to private accounts or non-public data.

Payment and Banking Verification

We may verify banking information you provide through:

  • Bank verification services
  • Payment processing partners
  • Financial institution confirmations

2. How We Use Your Information

2.1 Application and Partnership Management

We use your information to:

  • Evaluate your application for the Partners Program
  • Conduct social media reviews and assess promotional capability
  • Verify your identity and prevent fraud
  • Communicate application status and next steps
  • Prepare and execute partnership agreements
  • Manage partner accounts and system access credentials
  • Process commission calculations and payments
  • Maintain accurate partnership records

2.2 Transaction Processing and Customer Service

We use your information to:

  • Process vehicle transactions initiated through partner quote links
  • Generate and track customer quote links
  • Communicate with customers regarding sales contracts, payments, and shipments
  • Coordinate export operations, customs clearance, and shipping
  • Handle customer inquiries, disputes, and after-sales matters
  • Maintain transaction records for legal, tax, and operational purposes

2.3 Communication and Support

We use your information to:

  • Send you system access credentials and onboarding materials
  • Provide operational updates and program announcements
  • Respond to your inquiries and support requests
  • Send transaction notifications and status updates
  • Communicate policy changes or important notices

We use your information to:

  • Comply with tax reporting and withholding requirements
  • Respond to legal requests, court orders, or regulatory inquiries
  • Enforce partnership agreements and policies
  • Investigate suspected fraud, violations, or prohibited conduct
  • Protect our legal rights and defend against claims

2.5 Business Operations and Improvement

We may use aggregated, anonymized information (not identifiable to specific individuals) to:

  • Analyze program performance and partner success factors
  • Identify trends in customer demand and market opportunities
  • Improve the sales system, website, and operational processes
  • Develop new features and services
  • Conduct internal reporting and business planning

3. How We Share Your Information

3.1 Within JH Auto Entities

Your information may be shared between:

  • HC HOTEL SUPPLIES CO., LIMITED (Hong Kong)
  • Guangzhou JH Auto Co., Ltd. (PRC)
  • Authorized employees and contractors who require access for operational purposes

This sharing is necessary to manage the dual-entity structure and fulfill partnership obligations.

3.2 Service Providers and Business Partners

We may share your information with third-party service providers who assist with:

  • Payment processing and international bank transfers
  • Identity verification services
  • Email delivery and communication tools
  • System hosting and technical infrastructure
  • Data storage and backup services
  • Legal, accounting, and compliance services

Service providers are contractually required to:

  • Use your information only for the specified purposes
  • Protect your information with appropriate security measures
  • Not disclose or use your information for their own purposes

3.3 Customers

When you generate a quote link for a customer, the customer may see:

  • The quote link URL (which may contain encoded identifiers)
  • Vehicle information and pricing you selected
  • The fact that the transaction is facilitated through a JH Auto partner
  • Your contact information if you choose to include it in communications

We do not proactively disclose your identity, earnings, or personal details to customers unless you have already shared this information with them.

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or regulatory requests
  • Enforce our partnership agreements, terms, and policies
  • Protect the rights, property, or safety of JH Auto, partners, customers, or the public
  • Investigate or prevent fraud, security breaches, or illegal activity

3.5 Business Transfers

If JH Auto undergoes a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring or successor entity. We will provide notice and, where required, obtain your consent before such transfers.

We may share your information with third parties when you explicitly consent or direct us to do so.

3.7 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

How Long We Keep Your Information

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce agreements
  • Maintain business records and defend legal claims

Specific Retention Periods:

  • Application Information: Retained for up to 2 years after application (whether approved or not) to track reapplications and prevent fraud
  • Partnership Records: Retained for the duration of the partnership plus 7 years after termination (for legal, tax, and audit purposes)
  • Transaction Records: Retained for 7-10 years after transaction completion (for tax, legal, and dispute resolution purposes)
  • Communications: Retained as long as relevant to ongoing relationships or legal requirements
  • Website Logs: Retained for up to 12 months for security and system maintenance purposes

Deletion and Anonymization

After the applicable retention period:

  • Personal information is securely deleted or anonymized
  • Anonymized information may be retained indefinitely for statistical and analytical purposes
  • Information required for ongoing legal obligations (e.g., tax records) is retained until those obligations are satisfied

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information

How to Exercise: Contact us via email at [email protected] with your request. We will respond within a reasonable timeframe and may require identity verification before providing access or making corrections.

5.2 Data Portability

Where technically feasible, you may request:

  • A copy of your personal information in a structured, commonly used format
  • Transfer of your information to another service provider (subject to technical and legal constraints)

5.3 Deletion Requests

You may request deletion of your personal information in certain circumstances, such as:

  • When the information is no longer necessary for the purposes for which it was collected
  • When you withdraw consent (if consent was the legal basis for processing)
  • When you object to processing and no overriding legitimate grounds exist

Important Limitations:

  • We may be unable to delete information required for legal, tax, or regulatory compliance
  • We may retain information necessary to defend legal claims or enforce agreements
  • Deletion requests may result in termination of the partnership or inability to provide services

5.4 Objection and Restriction

Depending on applicable law, you may have the right to:

  • Object to certain types of processing (e.g., marketing communications)
  • Request restriction of processing in specific circumstances

If we process your information based on consent, you may withdraw consent at any time. However:

  • Withdrawal does not affect the lawfulness of processing before withdrawal
  • Withdrawal may prevent us from continuing the partnership or providing services

5.6 Limitations on Rights

Your rights are subject to limitations under applicable law, including:

  • Legal or regulatory obligations that require us to retain or process information
  • Our need to defend legal claims or enforce agreements
  • Overriding legitimate interests that justify continued processing
  • Technical limitations on data portability or deletion

5.7 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: [email protected]
  • WhatsApp: use the green chat button at the bottom right of this page

Include:

  • Your full name and contact information
  • Specific request and description of the right you wish to exercise
  • Information that helps us locate your records (e.g., application reference number, partner ID)
  • Proof of identity (to prevent unauthorized access)

We will respond within a reasonable timeframe as required by applicable law (typically 30 days).

6. Data Security

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Technical Measures:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Secure password policies and authentication mechanisms
  • Regular security updates and patches
  • Firewall and intrusion detection systems

Administrative Measures:

  • Access controls limiting who can view personal information
  • Employee training on data protection and privacy
  • Confidentiality agreements with employees and contractors
  • Incident response and breach notification procedures

Physical Measures:

  • Secure facilities for servers and data storage
  • Controlled access to physical locations where data is stored

Limitations

No security system is perfect. While we use reasonable measures to protect your information, we cannot guarantee absolute security. Risks include:

  • Unauthorized access through hacking, phishing, or social engineering
  • Data breaches affecting third-party service providers
  • Loss of data due to technical failures or disasters

You are responsible for:

  • Maintaining the confidentiality of your system login credentials
  • Using strong, unique passwords
  • Not sharing your account access with others
  • Reporting suspected security issues or unauthorized access immediately

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Investigate the breach and assess the risk to affected individuals
  • Notify affected individuals and relevant authorities as required by applicable law
  • Take steps to mitigate harm and prevent future breaches
  • Provide information about the breach, affected data, and recommended protective measures

7. International Data Transfers

Cross-Border Transfers

JH Auto operates through entities in Hong Kong and mainland China. Personal information may be transferred to, stored in, and processed in these jurisdictions.

If you are located outside Hong Kong or mainland China, your information will be transferred internationally. These jurisdictions may have different data protection laws than your country of residence.

By using our services, you consent to these cross-border transfers.

Safeguards

We take steps to ensure appropriate protection for international transfers, including:

  • Applying consistent data protection standards across jurisdictions
  • Using contractual protections (e.g., data processing agreements)
  • Complying with applicable data transfer regulations

8. Children’s Privacy

The JH Auto Partners Program is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that we have collected information from a person under 18, we will delete that information promptly.

If you believe we have inadvertently collected information from a minor, contact us immediately at [email protected].

Our website and communications may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to those third parties.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our information practices
  • Changes in applicable laws or regulations
  • New features or services
  • Feedback from users or regulators

When we make changes:

  • The “Last Updated” date at the top of this policy will be revised
  • Material changes will be communicated via email or prominent notice on our website
  • Continued use of our services after changes indicates acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Email: [email protected]
WhatsApp: use the green chat button at the bottom right of this page

Mailing Address:
HC HOTEL SUPPLIES CO., LIMITED
ROOM 101A 1/F GENPLAS INDUSTRIAL BUILDING
56 HOI YUEN ROAD KWUN TONG
Hong Kong

12. Governing Law

This Privacy Policy and our data practices are governed by the laws of Hong Kong and the People’s Republic of China, as applicable to the respective entities.

Disputes arising from this Privacy Policy or our data practices will be resolved according to the dispute resolution provisions in the partnership agreement (if you are a partner) or under Hong Kong law (if you are an applicant or website visitor).

Summary of Key Points

What information do we collect?

  • Application information, identity documents, banking details, transaction data, and website usage information

How do we use it?

  • Application evaluation, identity verification, partnership management, transaction processing, commission payments, compliance, and business operations

Who do we share it with?

  • Within JH Auto entities, service providers, customers (as necessary), legal authorities (when required), and business successors. We do not sell your information.

How long do we keep it?

  • As long as necessary for business and legal purposes, typically 2-10 years depending on the type of information

What are your rights?

  • Access, correction, deletion (subject to limitations), data portability, objection, and withdrawal of consent

How do we protect it?

  • Encryption, access controls, security policies, and employee training. However, no system is 100% secure.

International transfers?

  • Yes, information may be transferred to and processed in Hong Kong and mainland China

Questions?

Additional Resources

Thank you for trusting JH Auto with your personal information. We are committed to protecting your privacy and using your information responsibly.

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